Privacy Policy

This privacy policy sets out how Island Carpet Cleaning (ICC/We/Us) uses and protects any information that you provide when using this website, completing/submitting a form or contacting ICC.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from the 25th May 2018.

What we collect

We may collect the following information from enquirers/customers:

  • name and job title
  • contact information including email address
  • demographic information such as address, postcode, preferences and interests
  • other information relevant to the enquiry, request
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs, efficiently communicate, provide a satisfactory response to your requirements and improve our service

Enquirers & Customers We may periodically send promotional email about new products and services, special offers or other information which we think you may find interesting using the email address which you have provided. You have the option to unsubscribe at any point by contacting the ICC office direct.

ICC disapproves of any use of the list by third parties for marketing or promotion and it is not directly provided in full or in part to any third parties by ICC.


Customers may submit reviews. Your name and email address will be recorded and your name and review (but not email address) may be published. ICC may utilise submitted data if there is a specific query in relation to the review, but for no other purpose.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, the terms of submitting data will be defined either on the page or within this privacy policy. Specific opt in/out options may also be provided.
  • If you have previously agreed to us using your personal information, you may change your mind at any time by confirming in writing (post or email). Please be aware this may affect our ability to provide some services in full.
  • You may request details of all personal information which we hold about you. If you would like a copy of your information held, please write to:

Matthew Devonish, Island Carpet Cleaning, 56 Queen Anne Road, West Mersea, Essex, CO5 8BA or email 

We will not sell, distribute or lease your personal information to third parties.

If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible at the above address. We will promptly correct any information as required.

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